Cancellation Policy

At DENKART, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains when and how an order placed through DENKART.in can be cancelled.
1. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched. To request a cancellation, please contact our customer support team as soon as possible and provide your order number and registered contact details.
2. Cancellation After Dispatch
Once an order has been dispatched from our warehouse or handed over to the courier partner, cancellation may not be possible. If cancellation is requested after dispatch, the customer may need to receive the order and follow the applicable Return & Refund Policy, where eligible.
3. Cancellation by DENKART
DENKART reserves the right to cancel an order, fully or partially, under certain circumstances. An order may be cancelled due to product unavailability, pricing or listing errors, technical issues, payment problems, suspected fraudulent activity, incorrect customer information, delivery restrictions, or other circumstances that prevent us from fulfilling the order.
4. Refund for Cancelled Orders
If a cancellation is approved and payment has already been received, the eligible refund will generally be processed using the original payment method. The time required for the refund to reflect in your account may vary depending on the payment gateway, bank, card issuer, or other financial institution.
5. Cash on Delivery Orders
For Cash on Delivery orders, customers may request cancellation before dispatch without making any payment, subject to the applicable cancellation conditions. Repeated cancellation or refusal of Cash on Delivery orders may result in restrictions on future Cash on Delivery availability.
6. Promotional and Discounted Orders
If an order containing promotional discounts, coupons, or special offers is cancelled, the applicable promotional benefit may be forfeited. Any refund for a cancelled promotional order will be calculated according to the applicable offer terms and conditions.
7. Partial Cancellation
Where an order contains multiple products, customers may request cancellation of individual products before dispatch, subject to order processing status and product availability. Once a product has been dispatched, cancellation of that product may not be possible.
8. Non-Cancellable Products
Certain products may not be eligible for cancellation due to their nature, hygiene requirements, medical or dental use, customization, special ordering, or other product-specific conditions. Any specific cancellation restrictions mentioned on the relevant product page will apply.
9. Failed or Unsuccessful Payments
If a payment fails or an order is not successfully confirmed, the order may not be processed. If an amount has been deducted from your account despite an unsuccessful order or payment, the amount will generally be reversed or refunded according to the applicable payment gateway and banking process.
10. Fraudulent or Abusive Cancellation Requests
DENKART reserves the right to investigate repeated, fraudulent, or abusive cancellation requests. We may restrict or suspend certain ordering or payment options where we identify misuse of the cancellation or order process.
11. How to Request Cancellation
To request cancellation of your order, please contact DENKART customer support as soon as possible with your order number and registered contact information. Cancellation requests are subject to the current status of the order. We cannot guarantee cancellation if the order has already been processed or dispatched.
12. Policy Changes
DENKART may update or modify this Cancellation Policy from time to time to reflect changes in our business practices, services, or applicable requirements. Any changes will become effective when the updated policy is published on DENKART.in.
13. Contact Us
If you have any questions or concerns regarding order cancellation or refunds, please contact us using the details below.
Address: G-21A, Jasola Vihar, Abul Fazal Enclave-II, Jamia Nagar, Okhla, New Delhi-110025
Email: unimdent.ceo@gmail.com
Phone: +91-7429424050
Website: DENKART.in