Return & Refund Policy

At DENKART, we aim to provide high-quality healthcare, medical, wellness, and dental products. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return, replacement, or refund in accordance with this policy.
1. Return Eligibility
Products may be eligible for return or replacement if they are received damaged, defective, incorrect, or incomplete.
To be eligible for a return or replacement, the product should generally be unused and in its original condition, packaging, and with all accessories, labels, manuals, warranty cards, and other items supplied with the order.
2. Return Period
Return or replacement requests should be raised within 7 days of delivery, unless a different return period is specifically mentioned on the product page or communicated by DENKART. Requests submitted after the applicable return period may not be accepted.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery. Customers are advised to take clear photographs or videos of the outer packaging, shipping label, product, and visible damage and share them with our customer support team when submitting a complaint.
4. Defective Products
If a product is found to be defective, DENKART may require photographs, videos, product information, or other details to verify the issue. Depending on the product and circumstances, we may offer a replacement, repair, refund, or another appropriate resolution in accordance with the applicable manufacturer warranty and our policies.
5. Wrong or Missing Products
If you receive a product different from the product ordered or if an item is missing from your package, please contact us within the applicable return period. Please provide your order number, invoice details, photographs or videos of the received package and product, and any other information requested by our support team.
6. Products Not Eligible for Return
Certain products may not be eligible for return or exchange due to hygiene, safety, medical, dental, consumable, regulatory, or other product-specific considerations. Products that have been used, damaged after delivery, altered, modified, or improperly handled by the customer may not be eligible for return or refund.
7. Change of Mind
Returns due to a change of mind, incorrect product selection, or personal preference may not be accepted unless the product is specifically marked as eligible for such returns on DENKART.in.
8. Return Request Process
To request a return or replacement, please contact DENKART customer support with your order number and details of the issue. Our team may review the request and ask for photographs, videos, invoices, product details, packaging information, or other evidence before approving the return.
9. Return Shipping
If the return is approved because the product was damaged, defective, incorrect, or incomplete due to an issue attributable to DENKART or the delivery process, DENKART may arrange or reimburse the applicable return shipping, subject to verification. For other approved returns, return shipping charges may be the responsibility of the customer.
10. Product Inspection
Returned products may be inspected after they are received by DENKART or the relevant service or manufacturer partner. A return, replacement, or refund will be processed only after the returned product and the reported issue have been verified, where applicable.
11. Refunds
If a refund is approved, the applicable amount will generally be refunded to the original payment method used for the order. The time required for the refund to appear in your account may vary depending on the payment gateway, bank, card issuer, or other financial institution
12. Replacement
Where a replacement is approved, DENKART will attempt to provide the same product, subject to availability. If the same product is unavailable, DENKART may offer an alternative resolution, including a refund, subject to the applicable circumstances.
13. Order Cancellation
Orders may be cancelled before dispatch, subject to the applicable cancellation conditions. Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
14. Warranty Products
Some products may be covered by a manufacturer’s warranty. Where applicable, warranty claims may be handled according to the manufacturer’s warranty terms and conditions. DENKART may assist customers in coordinating with the manufacturer or authorized service centre where reasonably possible.
15. Refund Exceptions
A refund or replacement may be refused where the product has been used improperly, physically damaged after delivery, modified, tampered with, or returned without the required accessories, packaging, or documentation.
16. Fraudulent or Abusive Claims
DENKART reserves the right to investigate suspected fraudulent, false, repeated, or abusive return and refund claims. Where misuse is identified, DENKART may reject the claim, restrict future returns, cancel orders, suspend accounts, or take other appropriate action.
17. Policy Changes
DENKART may update or modify this Return & Refund Policy from time to time. Any changes will become effective when the updated policy is published on DENKART.in. Customers are encouraged to review this page periodically.
18. Contact Us
If you have any questions or concerns regarding returns, replacements, cancellations, or refunds, please contact us using the details below.
Address: G-21A, Jasola Vihar, Abul Fazal Enclave-II, Jamia Nagar, Okhla, New Delhi-110025
Email: unimdent.ceo@gmail.com
Phone: +91-7429424050
Website: DENKART.in