Shipping Policy

At DENKART, we are committed to delivering your orders safely and on time. This Shipping Policy explains our order processing, shipping, delivery timelines, and related procedures for purchases made through DENKART.in.
1. Order Processing
Orders are generally processed after successful payment confirmation or order confirmation for eligible Cash on Delivery orders.
We aim to process and dispatch orders within 1–3 business days. Processing times may vary depending on product availability, order volume, verification requirements, holidays, or other circumstances.
2. Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service. Delivery timelines are estimates and are not guaranteed. Remote locations, difficult-to-reach areas, public holidays, weather conditions, transportation delays, or other circumstances beyond our control may result in additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your order. Shipping charges may vary depending on the order value, delivery location, product type, package weight, or applicable promotional offers.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, phone number, house or building number, street, locality, city, state, and PIN code.
DENKART will not be responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete shipping address or contact information provided by the customer.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels. Customers can use the tracking information provided to monitor the status of their shipment through the applicable courier service.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts if the recipient is unavailable. Customers are requested to ensure that someone is available at the delivery address to receive the package. If delivery cannot be completed due to the recipient’s unavailability, incorrect address, refusal to accept the package, or other customer-related reasons, additional delivery arrangements may be required.
7. Delayed or Undelivered Orders
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including courier delays, severe weather, natural disasters, public holidays, transportation disruptions, technical issues, or other unforeseen events. If your order is significantly delayed or appears to be lost in transit, please contact our customer support team with your order details so that we can coordinate with the relevant courier partner.
8. Damaged Packages
Customers are advised to inspect the package at the time of delivery whenever possible. If the package appears visibly damaged, opened, tampered with, or incomplete, please take photographs or videos of the package and contact DENKART customer support as soon as possible.
9. Wrong or Missing Products
If you receive an incorrect product, missing item, or incomplete order, please contact us within the applicable return or complaint period. Customers may be required to provide the order number, invoice, photographs, videos, packaging details, or other information necessary to investigate the issue.
10. Cash on Delivery
Cash on Delivery may be available for selected products, locations, and orders, subject to DENKART’s applicable conditions. COD availability may depend on the delivery address, order value, product category, courier service, or other factors.
11. International Shipping
Unless specifically stated on the website, DENKART currently focuses on deliveries within India. International shipping, where available, may be subject to additional shipping charges, customs duties, taxes, import restrictions, and other applicable charges. Such charges may be payable by the customer.
12. Shipping Restrictions
Certain products may have shipping restrictions due to their nature, size, weight, regulatory requirements, courier policies, or destination restrictions. If an ordered product cannot be shipped to the provided address, DENKART may contact the customer regarding an alternative delivery arrangement or cancellation and refund, as applicable.
13. Change of Delivery Address
If you need to change your delivery address after placing an order, please contact DENKART customer support as soon as possible. Address changes may not be possible once an order has been dispatched. Any additional charges resulting from an approved address change may be payable by the customer.
14. Shipping and Return Policy
Shipping-related matters concerning returned, exchanged, damaged, defective, or incorrect products will be handled according to our applicable Return & Refund Policy.
15. Contact Us
If you have any questions or concerns regarding shipping or delivery, please contact us using the details below.
Address:
G-21A, Jasola Vihar, Abul Fazal Enclave-II, Jamia Nagar, Okhla, New Delhi-110025
Email: unimdent.ceo@gmail.com
Phone: +91-7429424050
Website: DENKART.in